📝 Full Description

🏠 Run your entire appliance repair business from one computer

Stop juggling paper tickets, a whiteboard, three spreadsheets, and a notebook full of part numbers. The Appliance Repair Service Manager puts your whole operation in one place, from the first phone call to the final paid invoice.

Install it on one computer in your shop or office. That computer hosts the program. Everyone else on your own Wi-Fi opens it in a normal web browser: the front desk on a PC, your technicians on their phones, you on a tablet. Nothing to install on those devices. No internet connection required. No account to create. No monthly fee, ever.

✅ What makes this different

🔒 Your data stays yours. Everything lives in a folder on your own computer. Nothing is uploaded anywhere, nothing phones home, and nothing stops working if your internet goes down.

📶 Real multi user access over your own network. Turn on shared access in the Network Access Center, scan the QR code with a phone camera, and you are connected. No router configuration, no port forwarding, no IT person needed.

💵 Buy it once. No seats, no per user pricing, no renewal date, no vendor deciding to raise your rate next January.

📸 Documented properly. A 62 page illustrated manual with 30 chapters walks through every single screen with real photographs of the program, plus a quick start card and five setup sheets.

🔁 The complete repair workflow, built the way shops actually work

📞 Calls and intake. Take the call and create the customer, the service address, the appliance, and the repair case on one screen. Print an intake receipt listing the accessories and the condition noted before any work, so there is no argument later.

🧪 Diagnosis. Guided checklists by appliance type for refrigerators, washers, dryers, dishwashers, ranges, ovens, and more. The checklist version is stored with the record, so an old report still reads correctly years later.

📝 Estimates and approval. Build the estimate straight from the diagnostic findings. Capture a signature on screen, or record a phone or email approval with the evidence. The approved total is locked to the approval record, so a later edit can never rewrite what the customer agreed to. A price change requires a new revision and a fresh approval.

📅 Dispatch. A visual board by technician and day. The program checks for schedule conflicts, required skills, and travel time before a visit is saved. Return visits are tracked separately so your first visit numbers stay honest.

📦 Parts and stock. Reserve a part for a case, then issue it when it is actually fitted. Track on hand, reserved, available, on order, and quarantined quantities. Weighted average costing, reorder points, van and workshop locations, and full stock movement history with a reason attached to every adjustment.

🚚 Purchasing. Purchase orders with supplier confirmation, partial receipts, backorders, substitutions, RMA returns, warranty claims, and core charges. Every expected date is clearly labeled as a supplier estimate, because that is what it is.

✔️ Quality and handover. No repair leaves the shop without a recorded quality check. Capture a signature at pickup or delivery, confirm accessories are going back, and workmanship coverage starts automatically.

💳 Invoices and payments. Parts, labor, and fees pull onto the invoice once and once only. Deposits, partial payments, unapplied credit, consolidated billing for property managers, credit notes, refunds, statements, and aging. Nothing posted is ever deleted. Corrections use voids and credit notes, the way real bookkeeping works.

🛡️ Warranties and callbacks. Workmanship, part, manufacturer, and third party coverage, each with its own payer, deductible, and expected reimbursement. Callbacks are classified so your first time fix rate means something.

📊 Reports that hold up. Turnaround, first visit completion, first time fix, warranty comeback rate, technician productivity, job profitability, appliance type profitability, stock valuation, uncollected balances, and more. Every report states the dates it uses and exactly what it counts. When there is nothing to measure, it reads "Not applicable" instead of a misleading zero.

✉️ Customer messages. Eight prepared message types including intake confirmation, estimate approval request, parts delay, ready for pickup, invoice, warranty reminder, and review request. Merge fields fill in the details. Nothing sends until you say so, and the program works completely without email if you prefer to print.

🖨️ Print and export everything

Every list and every record exports to PDF, Excel, and CSV, or prints on a clean sheet with your business name and logo. Choose this page of results, all records, or tick the exact rows you want. Work orders, diagnostic reports, quality reports, handover forms, estimates, invoices, receipts, purchase orders, and customer statements each print as a proper branded document.

👥 Built for a team

Seven roles: Owner, Manager, Dispatcher, Technician, Inventory, Finance, and Read Only. Any individual permission can be added on top of a role. A technician sees only the work assigned to them, with no pricing and no cost figures, which makes it safe to hand a phone to a new hire. Every restriction is enforced on the host computer, not merely hidden on the screen. A full activity history records who changed what and when.

🎨 Four beautiful themes

Service Spectrum, Workshop Sunrise, Precision Mint, and Modern Orchid. Bold, high contrast text at every size, designed to stay readable in a bright workshop or a dim van. Each device remembers its own choice.

📱 Works on phones and tablets

The interface adapts to a small screen. Cards stack into one column, wide tables scroll on their own, forms open as full height sheets with the Save and Cancel buttons always reachable, and every button is sized for a fingertip in a work glove.

💾 Backups you can actually trust

One press creates an archive holding the database, attachments, a checksum for every file, and a record count per table. A validate button opens the copy and proves it can be restored before you ever need it. Restoring takes a safety copy of your current data first.

📦 What you get

🖥️ The complete program, 18 screens covering the entire repair workflow
📘 Complete Illustrated Manual, 62 pages, 30 chapters, every screen photographed
📗 User guide in PDF and editable Word format
📄 Quick Start card plus Network Setup, Roles and Permissions, Backups, and Troubleshooting sheets
🧪 Sample workspace with nine months of realistic demonstration data, clearable in one press
🚀 Simple launchers for Windows and Mac, plus a desktop shortcut creator
♻️ Free updates and fixes

🖥️ Before you buy, please read

This program runs on Python 3, which is free and installs in about five minutes. An Install Requirements file walks you through it step by step, and Run First checks everything for you. If Python is already on your computer, setup takes about ten minutes total.

Works on Windows 10 and 11, macOS, and Linux. Requires a modern browser such as Chrome, Edge, Safari, or Firefox. The program folder must live on a local drive, not a network share or a synced cloud folder.

This is a digital download. No physical item will be shipped.

❓ Common questions

Do I need internet? Only to download it. After that it runs entirely on your own network.

How many people can use it at once? As many as your network handles. It has been tested with ten simultaneous users.

Will my technicians see my profit margins? No. The Technician role has no access to pricing or cost figures at all.

Can I try it safely? Yes. It ships with a full sample workspace that is completely separate from your real records. Clear it with one press when you are ready to work for real.

What if I already have customer data? Records are entered through the program. There is no bulk import in this version.

Is my data locked in? Never. Everything exports to Excel and CSV at any time.