Description

🛠️ Run your entire computer, phone and electronics repair shop from one professional application.

The Computer Repair and Electronics Service Manager is a complete multi-user repair shop system. Install it on one Windows or Mac computer, and your whole team joins from phones, tablets and laptops over your own Wi-Fi. One purchase, no subscription, no cloud account, and daily work needs no internet connection at all.

🔄 The complete repair workflow, enforced step by step

Customer ➜ Device ➜ Intake and Consent ➜ Diagnostics ➜ Estimate ➜ Approval ➜ Work Order ➜ Parts and Labor ➜ Quality Check ➜ Invoice and Payment ➜ Pickup or Delivery ➜ Warranty and Follow-Up

Every record stays linked to the one before it, nothing is typed twice, duplicates are impossible, and every change lands in the audit history.

📥 Intake done right
✅ Guided intake with reported problem, requested service, priority and promised date
✅ Accessories received with quantities, condition and return tracking
✅ Condition checklist: powers on, casing, screen, liquid indicator, connectors, missing parts
✅ Photos from any phone or computer, originals always preserved
✅ Diagnostic fee and deposit captured on the spot
✅ Versioned data-risk consent forms with on-screen signature, employee and timestamp
✅ Printed intake receipt with your business name, logo and contact details

🩺 Diagnostics that turn into estimates in one click
Templates for startup failure, overheating, battery and charging, display faults, storage, connectivity, software issues and liquid damage. Record tests, findings, outcome and parts needed, then press one button to create the estimate. Internal notes are never shown to customers.

🧮 Estimates, approvals and work orders
✅ Versioned estimates with labor, parts, service packages, fees, discounts, optional lines and tax
✅ Recorded customer decisions: approved, partially approved, rejected, changes requested, with method, person, time, conditions and evidence
✅ One-click conversion to a work order that can never create a duplicate job
✅ Change requests and new revisions keep every approved version untouched

🗂️ Drag-and-drop repair board
Received, Awaiting Diagnosis, Diagnosing, Awaiting Approval, Approved, Waiting for Parts, In Repair, Quality Check, Ready for Pickup, Completed, plus On Hold, Declined, Unrepairable, Canceled and Warranty Return. Every move obeys the same rules as the status button: no work before approval, no pickup before a passing quality check, no completion without a release record. Rename stages and colors to match your shop.

⏱️ Technicians and time
Skills, credentials, availability, billing and cost rates, commission and mileage. Start, pause and stop timers from any device; elapsed time comes from the server, so a closed browser never loses a minute. Billable, nonbillable, training and rework time are kept apart.

🔩 A real stock ledger, not an editable number
✅ Reservations against specific work orders, so two people can never grab the last unit
✅ Consumption at cost, reorder points, bin locations and low-stock alerts
✅ Purchase orders with partial receipts, damaged units, backorders, ETAs and overdue flags
✅ Supplier returns with RMA numbers and credits
✅ Customer-supplied parts tracked separately with warranty exclusions

🔬 Quality checks, pickup and chain of custody
Configurable checklists must pass before a device is ready. At release, verify the recipient, confirm the serial number, reconcile accessories, settle the balance, capture the signature. Delivery mode adds destination, driver, schedule and handoff status. Every receipt, storage move and release is logged.

💳 Billing that reconciles
✅ Invoices generated only from consumed parts, approved charges and billable time, never billed twice
✅ Deposits, partial payments, allocations, refunds, credit notes, void with reason
✅ Customer statements, aging buckets and outstanding balances
✅ 17 currencies including USD, CAD, EUR, GBP, AUD, AED, SAR, EGP, KWD, JPY and INR, with exchange rates and a base reporting currency
✅ Card references stored safely; the app refuses full card numbers

🛡️ Warranty and comebacks
Automatic warranty certificates at release with terms, exclusions and expiry. Comebacks link to the original repair, classify same issue versus new issue, record the coverage decision, responsible technician and corrective work order.

📊 Dashboard and eight honest reports
Live KPI cards and 3D-styled charts for stages, revenue, workload, device categories, parts demand and profit. Reports for repair queue, turnaround time (elapsed and business hours), first-time fix rate, parts backorders, technician productivity, warranty comeback rate, uncollected balances, and labor, parts and total profit, each with clearly defined cohorts, filters, period comparison and drill-down.

🖨️ Print and export everything
Branded PDFs with your logo and colors, genuine Excel workbooks, clean CSV. Selected records, current page or all matching records. Polished templates for intake receipts, estimates, approval records, work orders, quality checks, invoices, payment receipts, warranty certificates, pickup acknowledgments and statements.

✉️ Customer communication
Editable templates for intake confirmation, estimate approval requests, parts-delay updates, status updates, ready-for-pickup notices, invoices, warranty reminders and review requests. Preview, copy or print offline; optional email sending with a queue, retries and an honest send log. Costs, pay rates and internal notes can never leak into a message.

👥 Owner-controlled security
Seven roles: Owner, Manager, Front Desk, Technician, Inventory Staff, Accounting Staff and Read-Only Viewer, with View and Edit check boxes per area. Only the owner creates accounts and passwords; users can change only their own. Every permission is enforced by the server, not just hidden in the menu.

💾 Backups you can trust
Manual, daily automatic and password-encrypted backups with checksums, verification and restore preview. Restores make a safety copy first and work across Windows and Mac.

🎨 Beautiful and comfortable to use all day
Five colorful themes (Aurora Workshop, Emerald Service Desk, Royal Indigo, Sunset Repair Lab, Ocean Circuit) plus dark mode, large readable text, a dedicated phone layout with bottom navigation, and a tablet layout for the front counter.

🧪 Explore before you go live
Load the fictional sample business "Circuit Harbor Repair" with customers, devices, technicians, stock, purchase orders, repairs at every stage, invoices, payments and warranty comebacks. Clear it with one click when you are ready for real data; it never mixes with your live records.

📦 What you receive
Instant digital download (about 11 MB) with the application for Windows 10/11 (64-bit) and macOS 12+ (Intel and Apple Silicon), a 58-page illustrated Complete Guide, Network Setup and Troubleshooting guides, and a one-page READ ME FIRST sheet. Setup runs once (internet needed one time to fetch the self-contained runtime), then you work fully offline. Free updates for version 1.x.

💡 Perfect for computer repair shops, phone and tablet repair stores, electronics service centers, independent technicians and IT service desks.